Safe Gambling

Protecting our players and promoting safe, sustainable play form the foundation of our service. Through clear policies, practical tools, and ongoing support we aim to reduce harm and ensure that gambling remains an enjoyable leisure activity. Our approach combines proactive account monitoring, accessible self‑help options and ready access to specialist support for anyone who needs it. Maggico Responsible Gambling is not a slogan for us but an operational commitment: we continually review processes and listen to player feedback so that our safer gambling provision meets the needs of players in the United Kingdom.

Maggico Responsible Gambling

Compliance with responsible gambling principles guides our daily decisions. Policies are designed to prevent underage play, detect risky behaviour, and respond swiftly when intervention is needed. Transparency about tools, limits and escalation routes helps players make informed choices and protects vulnerable individuals.

Player Protection Principles

Keeping players safe means combining automated monitoring with human review. Patterns of rapid loss, unusual deposit frequency or account sharing trigger checks. Our customer support team is trained to handle sensitive conversations and to suggest appropriate next steps when concerns arise.

Tools to Manage Your Play

Deposit and Loss Limits

Players can set daily, weekly and monthly deposit limits to control spend. Loss limits are also available to cap net losses over chosen periods. These settings take effect immediately and can be reduced at any time; increases follow a short cooling-off period to discourage impulsive changes.

Time-Outs and Self-Exclusion

Short-term time-outs are offered for breaks of 24 hours up to several weeks, while self-exclusion lets players block access for longer periods, typically from six months up to five years. During exclusion we suspend marketing and close sessions until the agreed period ends, and our team will assist with reactivation only after appropriate checks.

Recognising Signs of Problematic Behaviour

Warning signs include chasing losses, borrowing to play, neglecting obligations and sudden changes in deposit patterns. Family or friends noticing behavioural shifts should contact our support team; early intervention can prevent escalation and reduce harm.

Guidance for Staying in Control

Practical steps include setting strict deposit limits, scheduling regular breaks, using reality checks to monitor session length and avoiding gambling when stressed or intoxicated. Keeping a simple budget in GBP and treating gambling as entertainment rather than income helps maintain perspective.

Professional Help and Support Organisations

If additional help is needed we provide signposts to specialist UK services such as GamCare, GambleAware and GAMSTOP. Confidential counselling, helplines and local treatment options are available and we will support referrals where appropriate. Contact our support team at any time for guidance on next steps and how to access professional assistance.