General Terms and Conditions
Welcome to Maggico. This page sets out the terms and conditions that govern use of our platform and describe the legal relationship between us and our users. The rules that follow cover account operation, eligibility, acceptable use, promotions, payments, dispute resolution and how we update these terms. Users must read these terms carefully before registering or placing real-money wagers. Use of our services indicates acceptance of the current terms, our privacy policy and any other documents expressly incorporated by reference into this agreement.
Account Responsibilities
Registration and Verification
Accurate and complete information must be provided when registering. Identification and proof of address may be required to verify identity before processing withdrawals or when mandated by anti-money laundering checks. Only one account per person, household or payment method is permitted unless otherwise authorised by us.
Account Security and Conduct
Passwords and login details must be kept secure; any suspected unauthorised access should be reported immediately. Account holders are responsible for all activity on their accounts and must not allow third parties to use their login credentials. We reserve the right to suspend or close accounts where fraud, misuse, or security concerns are detected.
Eligibility Requirements
Use of our services is limited to persons who meet applicable legal age requirements - minimum 18 years in the United Kingdom - and who are located in jurisdictions where participation is permitted. Eligibility is subject to geo-location and verification checks. Residents of restricted or prohibited territories will be unable to open or operate accounts for real-money play.
Acceptable Use of the Service
Services must be used lawfully and in good faith. Prohibited activities include cheating, collusion, use of bots or automated systems, money laundering, and any attempt to manipulate games, outcomes or promotions. Intellectual property and content provided on the site must not be copied or redistributed without our permission. Breaches may lead to account suspension, confiscation of funds and legal action.
Bonus and Promotion Rules
Promotions are governed by specific bonus terms in addition to these terms and conditions. General principles apply - eligibility criteria must be met, wagering requirements and game contribution weights may restrict withdrawal of bonus-derived funds, and maximum bet rules while a bonus is active must be observed. Bonuses may be voided where abuse, multi-accounting or fraudulent behaviour is detected. We may exclude certain payment methods from qualifying for promotional offers and may set expiry periods for bonus funds.
Deposits and Withdrawals
We accept a range of payment methods and display balances in GBP for United Kingdom users where applicable. Deposits are usually available instantly, but withdrawals are subject to verification checks and processing times which vary by method. Minimum and maximum limits, and any applicable fees, are disclosed in the cashier. Pending or disputed deposits and chargebacks may lead to account restrictions and offset of balances.
Dispute Handling
Customers should contact our support team in the first instance to raise any queries or complaints. We will acknowledge complaints and aim to resolve them within published timeframes. Where resolution is not reached internally, escalation to an independent mediator or the relevant regulatory channel may be considered in accordance with the jurisdictional rules that govern these terms.
Updates to the Terms
Terms and conditions may be updated from time to time to reflect regulatory, operational or legal changes. We will publish the revised terms on our site and may notify account holders of material changes. Continued use of our services after publication constitutes acceptance of the updated terms. Users who do not agree should close their accounts and cease using the services.