User Privacy Policy

Maggico takes your privacy seriously and this page explains how we collect, use and protect personal information when you access our services. The policy outlines the categories of data gathered - personal details, technical information and transactional records - and describes how those data are processed to provide account access, process deposits and withdrawals in GBP and to meet legal and compliance obligations. Details on cookies, your data rights, sharing with trusted third parties and the security measures we deploy are included so you can understand how your information is handled and how to exercise available choices.

Types of Data We Collect

Personal data includes name, date of birth, contact details and identity documents submitted for verification. Technical data covers IP address, device identifiers, browser and location info used to secure accounts. Transactional records consist of deposit and withdrawal history, payment method details and bet history required for account management and regulatory compliance.

How Information Is Used

Information supports account creation, identity verification, payments and customer support. Fraud prevention, anti-money-laundering checks and responsible gambling monitoring rely on transactional and behavioural data. Aggregated analytics help improve platform stability and security. Legal obligations such as reporting to regulators or responding to lawful requests are also reasons for processing personal data.

Data Protection and Security Practices

Industry-standard encryption - including TLS - protects data in transit, while access controls and encryption at rest safeguard stored information. Regular security audits, staff training and incident response procedures are in place to reduce risk. Contractual safeguards require processors to meet security and confidentiality standards and we perform periodic reviews of those providers.

Cookies and Tracking Technologies

Essential cookies enable login and gameplay functionality, while performance cookies provide usage statistics to enhance site stability. Preference and marketing cookies are used only with consent to personalise content. Cookie settings can be managed via your browser or the cookie banner. Third-party analytics and advertising partners may deploy tags subject to their own policies.

User Rights

Access and Correction

Right to access personal information is available on request and requests can be made through our support channels. Proof of identity may be required to protect account security. Corrections to inaccurate data will be processed promptly to maintain accurate records.

Deletion and Restriction

Requests for erasure or restriction are honoured where legal and contractual obligations allow. Certain records may be retained for compliance with anti-money-laundering rules, tax reporting and dispute resolution - typically for defined retention periods. Account closure and self-exclusion options are provided in the responsible gambling section.

Data Sharing and Third Parties

We share data with payment processors, game providers, identity verification and fraud-prevention services, and regulatory authorities when required. Contracts and technical safeguards govern these relationships, and transfers outside the UK or EEA are protected by appropriate legal mechanisms such as standard contractual clauses where applicable.

Updates to This Privacy Policy

Periodic updates to this policy may occur to reflect legal, operational or technical changes. Material revisions will be communicated via the site or email. Regular review of this page is advised so you remain informed about how your data is handled and how to exercise your rights.